Quality and integrity of our services are key attributes of our company which makes up the foundation of Stratos Performance Nutrition. We believe in our products and enjoy using them daily. We guarantee that our products will help you perform better. If they don’t, we’ll help you find something else or refund your purchase.

If you are not completely satisfied with a product you have purchased from www.stratosperformancenutrition.com you can return the product within 30 days of purchase. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@stratosperformancenutrition.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once the shipment is received by our team, we will be able to issue you a refund for the subtotal of your order. This means we will refund you what you paid for the product(s) deducting any discounts used for the purchase. If you send in a package that is unidentifiable, we will be unable to refund you, so be sure to have the name the order was placed under visible in or on the package, along with your order number.

You can always contact us for any return question at info@stratosperformancenutrition.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If Stratos Performance Nutrition has made a mistake during the packaging of your order, a return label will be sent to you free of charge. For all other returns, shipping costs are the responsibility of the customer.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.